Last Updated: 1/4/24

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This Service & Installation Cancellation Policy (“Policy”) applies to all scheduled services, installations, upgrades, and on-site work provided by ReconX Pro (“ReconX,” “we,” “us,” or “our”). By scheduling services with ReconX Pro, you agree to the terms outlined below and all other policies listed on our website.

1. Deposits and Payments

All service and installation bookings require a deposit at the time of booking.
All deposits are non-refundable and are used to secure labor, scheduling, equipment preparation, and administrative costs.

Remaining balances, if applicable, are due according to the terms outlined in the client’s proposal, invoice, or service agreement.

2. Cancellation Timeline and Fees

Clients may cancel services subject to the following terms:

• Cancellations made 14 days or more before the scheduled start date:
  The client is eligible for a refund of amounts paid minus the non-refundable deposit.

• Cancellations made less than 14 days before the scheduled start date:
  A 12% cancellation fee will be applied to the total service or installation amount.
  Any remaining balance after fees will be refunded.

All cancellation requests must be submitted in writing to be considered valid.

3. Equipment and Special Orders

If equipment has been ordered, staged, configured, or reserved specifically for a client, additional non-refundable costs may apply. ReconX Pro is not responsible for manufacturer restocking fees, supplier policies, or custom-ordered equipment.

Equipment already delivered, configured, or installed is non-refundable.

4. Modifications and Rescheduling

Clients requesting changes to scope, timing, or service details must notify ReconX Pro as soon as possible. While we will make reasonable efforts to accommodate modifications, changes are not guaranteed and may result in:

• Rescheduling fees

• Additional labor charges

• Revised pricing or timelines

Repeated rescheduling may be treated as a cancellation.

5. Access, Delays, and Client Readiness

ReconX Pro is not responsible for delays or cancellations caused by:

• Lack of site access

• Unsafe working conditions

• Incomplete client preparation

• Power, network, or infrastructure issues

• Third-party interference

Delays or cancellations caused by these factors may be subject to additional charges or treated as a client-initiated cancellation.

6. Agreement to Other Policies

By scheduling services or installations, the client confirms that they have:

• Read and understood this Policy

• Agreed to the Booking & Cancellation Policy

• Agreed to all other policies listed on the ReconX Pro website

In the event of a conflict, the applicable service agreement or Terms & Conditions shall govern.

7. Acknowledgment

By proceeding with service or installation scheduling, the client acknowledges and accepts:

• Non-refundable deposits

• Cancellation timelines and fees

• Responsibility for readiness and access

8. Contact Information

For questions regarding cancellations, rescheduling, or service changes, please contact:

ReconX Pro
Email: info@reconxpro.com
Website: https://www.reconxpro.com